Hometown Grocers
There’s just something about a local, mom and pop market that evokes that “hometown” feeling of nostalgia that you don’t get from larger supermarket chains. There’s also some stark differences between the shopping experience, mostly involving customer service and atmosphere.
It’s kind of sad that most smalltown grocery markets have gone the way of the dodo because of larger supermarkets dominating an area. Less than 70 years ago, it was commonplace to do your grocery shopping at a local grocer and in many cases these small markets would offer home delivery.
If you felt so inclined to walk into the store, you might’ve been greeted wholesomely by the owner, who behind the scenes worked hard to keep his store afloat amongst the competition. However, in those days your competition wasn’t a mega-ultra-supreme-deluxe supermarket with automatic doors, self-checkout and 24-hour service. Rather, your competitor was Joe Smith’s Groceries and Pet Food just down the way a couple blocks, past the Baptist church, across the street from McBroderick Brothers Pharmacy.
Instead of going to my regular supermarket, that mega-ultra-supreme-deluxe store with automatic doors, self-checkout and 24-hour service, I decided to pay homage to yesteryear and visit one of the only remaining small-town grocers in East Rochester, NY. Since we’re small enough to be considered a village, according to the city, this market is called The Village Fair.
Earlier in the week I happened upon an ad for The Village Fair in which they were advertising deli meat for $1.99/lb. A steal in my book considering I generally pay about $5.00/lb. and in this household we like (or, I should say I like) sandwiches so we stock up on the fixings.
My first thought upon entering the store was that it was pretty small. I guess I’m used to supermarkets being on average the size of 3 football fields. The Village Fair is probably only about the size of a typical retail space, which is to say they jampack the market with all sorts of things.
While they have a lot of items, I wasn’t surprised when I noticed that many brand named items were replaced by generic food brands, several of which I never heard of in my life. No worries since a box of Kellogs cereal averages about $2.99, wherein these generic cereals cost about a dollar less. I then scoped out the place, keeping note of the aestheticness and overall feeling of atmosphere.
I was stunned when someone asked me how my day was going and whether on not I needed help finding anything. I can’t recall a time in my usual supermarket when someone asked if I needed help finding something. More often than not I’d be on the witch hunt for a floater or stocker to ask them where an item was. In this case it was nice to have someone approach me for a change, something you don’t see in Best Buy, Target or any of the larger chains unless you’re having a lucky day.
After loading my cart with the usuals (bread, milk and cheese), I scooted to the front to checkout. The lady behind the counter smiled proudly and for once it didn’t seem forced or fake for that matter. Rather, it seemed geniune and pleasant and to be honest it threw me off guard since I’m used to little social interaction, save for the unusual occassion.
The only disadvantages that I could see shopping at local markets is whether or not you trust their pricing schemes and the fact that they have a limited selection of items. For instance, I noticed that while some things were marked down in comparison to supermarket prices, other items were slightly higher so as keep a balance.
Overall, it was an experience that I wouldn’t mind going through again. It was kind of neat to take a step back to a time when customer service was at the forefront of shopping experiences, and that’s exactly what they were in yesteryear, experiences and not just parking, rushing in and rushing out.
4 Comments, Comment or Ping
Matt
In one way, I agree with you, the personal touch is nice. However, when I moved here, there was a small movie rental store, mom and pop owned, but the choices were limited, and the DVD rental choices were very slim. New movies took forever to get there. Then Hollywood Video moved in, instant new movies, DVD rentals up the wazoo, nice environment, and lower prices. The choice was easy, and the mom and pop closed out within a month.
So it’s really a double edged sword. Do you trade up convenience, price, and server for personal touches or not?
Mar 3rd, 2006
Kevin
Likewise, while I tend to agree with your thoughts here, it should be noted that the convienance factor will always outweigh how one is treated. Sad truth, but just think about it; the fast food industry is successful because it’s convienant, not because the food is the greatest, although, in some cases, that’s an argument in itself.
I think what these larger markets have to do is look at what made the hometown markets special and emulate that (customer service, etc.). Most cases it’s not the company or association but the individual. In other words, whether or not they choose to be friendly and helpful.
Mar 3rd, 2006
Jorgeq
I completely agree with you. All these Walmarts and Stop & Shop stores have obviously taken over every aspect of our lives and where customer service seems to be second on the list. Making money is the first.
Around where I live, there’s hardly any of these mom and pop markets but when I do come across one, it truely is satisfying seeing the actual owner ring up your purchases and appreciate those loyal customers.
Mar 4th, 2006
kartooner
Yeah, there’s just something about geniune customer service and repeat customer loyalty that far outweighs anything else.
Mar 6th, 2006
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